The Client
Synergy Housing is one of the largest affordable property management and development organisations in the South West, managing 9,000 properties across Dorset, Wiltshire and Hampshire. With a remit to build and manage homes for affordable rent or sale, reinvesting any profits into improving its service delivery and projects.
The Challenge
Synergy Housing wanted a new intranet that would increase user interaction and provide a central repository for document management, whilst representing their new unified brand guidelines. One of the key issues they faced was staff search, finding the right people, not just names and phone numbers but their responsibilities and job roles.
What We Did
Working with a cross section of key users, we conducted end user workshops and provided a survey to extract the core features and requirements the “business users” would like to see as part of the development of the intranet.
We prioritised these and built a solution to further growth and support the future of Synergy Housing. We trained a number of users and assisted with content migration through a build and learn programme.
The Outcome
The Intranet will provide all staff with a real sense of community and the initial feedback from the user base was excellent.
One of the big benefits to the new site is that it really encourages cross linking of departments and facilitates the drive for people interaction and communities.
