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Support

Support is available 24 hours a day, seven days a week. Our round-the-clock phone helpline can respond instantly to your enquiries and has all your unique information on file, so your support is truly personal. Our Microsoft-certified engineers provide onsite support, ensuring your systems are secure and up to date; and we are proud of our proactive support, scheduling maintenance and installing patches before problems arise.

Telephone

If you need support, help is just a phone call away. We provide a technical directory, so it’s easier to find the right person to respond to your query. A dedicated, round-the-clock helpline is on standby to answer any question you may have, 24/7. In addition, because we know your system inside out, we can provide customised support. All your system’s specifications are kept on file so we can easily refer to them whenever necessary.

Onsite

We offer full, Microsoft-certified onsite support, no matter how large or small the problem. All our engineers are Microsoft Certified Professionals, so your systems are always in the safest of hands. We can provide feedback on how to improve management and usage of your intranet, and regularly compile reports for our clients on the status of their system. Fix times can be scheduled to ensure your intranet is always up to date and fully secure. A Service Level Agreement sets out exactly how we will support you, so you know just what to expect and can rest assured your system will always be up-to-date and secure.

Proactive

We don’t simply wait for you to contact us to provide support. We offer ongoing support, often before you even know you need it yourself. We makes sure any patches and Microsoft updates are up to date, and carry out scheduled maintenance to keep your system in tip-top shape. We also carry out regularly ‘health checks’ so that you intranet is always operating at its optimal level.